Terms of Service

1. Acceptance of these Terms

These Terms form a binding agreement between you and the operator of Untolds (an individual based in the European Union, the "Operator", "we", "us"). By creating an account, by clicking through the 18+ age gate, or by otherwise using the Service, you accept these Terms and our Privacy Policy. If you do not accept them, do not use the Service.

2. Eligibility

• You must be at least 18 years old.
• You must be legally allowed to view sexually explicit, AI-generated fictional content under the laws of the place where you access the Service. If you are not, you must not use the Service.
• One account per person. Accounts are not transferable.
• You must provide accurate registration information and keep it up to date.

2.1 How age is established, and your representation

At present we rely on self-declaration: you confirm at the 18+ age gate, and again at registration, that you are at least 18 and legally entitled to access adult fictional content where you live. We do not currently operate a third-party identity-verification or biometric age-estimation system. By using the Service you represent and warrant that the confirmation you provided is true. Knowingly providing a false age confirmation is a material breach of these Terms and grounds for immediate termination under section 10.

2.2 Layered access to adult content

The Service implements a staged-access model that progressively reveals more explicit content only after you have taken affirmative actions inside the product:

• Public website (default view).By default, the public website — including landing pages, persona previews, and marketing material — displays only safe-for-work imagery. No nudity and no sexually explicit content is shown in the default view, whether you are signed in or not.
• Soft-nude previews (tap-to-unblur).Soft-nude persona artwork on the public website is delivered in a blurred state and is only revealed after an explicit per-image tap (or equivalent affirmative gesture) by the viewer, following the 18+ age confirmation. The blur is the default state for every such image and is restored on page reload; the soft-nude version is never shown without the viewer's deliberate action. This applies to both signed-in users and unauthenticated visitors who have passed the age gate.
• Explicit content. Sexually explicit Platform-Generated images, videos, and audio are never published on the public website, in any state (blurred or otherwise). They exist only as private outputs generated inside a one-to-one persona chat, in direct response to your prompts, and are not surfaced to other users or to the public.

This layered design is intended as a meaningful safeguard against casual or accidental exposure of minors to adult content, in addition to the self-declared 18+ age gate.

2.3 Jurisdictions with mandatory age-verification rules

Some jurisdictions (including, at the date above, the United Kingdom under the Online Safety Act, Italy under the AGCOM age-verification decree, France under the SREN law, and several US states such as Texas, Louisiana, Virginia, Utah, Arkansas, Mississippi, Montana, and North Carolina) require operators of adult-content services to implement technical age-assurance measures that go beyond self-declaration. The Service does not currently implement such measures. Accordingly:

• the Service is not directed at, and is not offered to, users located in any jurisdiction that requires technical age-verification for adult content;
• if you access the Service from such a jurisdiction, you do so on your own initiative and at your own risk, and you represent that your access does not violate the law that applies to you;
• we reserve the right to block, restrict, or terminate access from any jurisdiction, at any time, including in response to changes in local law; and
• we will implement appropriate age-assurance measures in jurisdictions where, and when, we determine it is necessary and proportionate to offer the Service there. Until then, access from those jurisdictions is not authorised under these Terms.

2.4 Parental and network-level controls

If you are a parent, guardian, school, employer, or network operator wishing to block access to the Service from devices you control, you can do so using standard tools, including:

• operating-system parental controls (Apple Screen Time, Microsoft Family Safety, Google Family Link);
• DNS-level adult-content filtering (for example CleanBrowsing, OpenDNS FamilyShield, NextDNS, AdGuard DNS Family);
• router-level or ISP-level family-protection filters;
• adding our domain to a custom blocklist on the device or network.

Our domain is tagged in standard adult-content domain categorisations used by mainstream filtering products, so most of the controls above will block the Service without any per-domain configuration. If you believe our domain is not correctly categorised by a specific filter, please contact us at legal@untolds.chat.

See also section 11 of the Privacy Policy for what happens if we learn an account belongs to a minor: the account is terminated, the associated data is deleted, and we report to the relevant authorities where appropriate.

3. What the Service is

Untolds is an interactive fiction and roleplay platform. AI-driven personas chat with you in real time and can generate images, short videos, and audio clips on request. Everything you see is fictional and produced by software.

3.1 Personas are not real people

Every persona on Untolds is a fictional adult character, age 18 or over. Personas are written and configured to roleplay as if they were human. This human framing is a deliberate immersion mechanic of the product. You acknowledge and agree that any statement a persona makes about being human, about its identity, feelings, location, or circumstances, is part of the fiction and is not a representation of fact by the Operator. Do not rely on persona statements as real-world information.

3.2 AI outputs

Outputs from large language models and generative-media models are probabilistic. They may be inaccurate, repetitive, contradictory, offensive, or out of character. They are not advice. The Service is provided for entertainment and is not a substitute for professional medical, mental-health, legal, financial, relationship, or any other kind of advice.

3.3 AI transparency (EU AI Act)

In line with Article 50 of Regulation (EU) 2024/1689 (the "EU AI Act"), we make the following disclosures:

• You are interacting with an AI system. Every persona on Untolds is generated by software. No human operator is sending you messages, voice notes, photos, or videos in real time. Any first-person claim a persona makes about being a real human is part of the fiction described in section 3.1 above.
• All images, video, and audio produced by the Service are AI-generated synthetic content, including content that may appear photorealistic or that may resemble a real person. Generated media is labelled as AI-generated in the user interface and, where technically feasible, is marked with machine-readable provenance signals (for example C2PA metadata or watermarking) so that it can be detected as synthetic by downstream tools. Removing or stripping those signals to pass off Service outputs as authentic real-world recordings is prohibited under section 6.
• The Service does not perform emotion recognition, biometric categorisation, or social scoring, and is not designed for any use case classified as high-risk under Annex III of the EU AI Act. The persona's in-fiction reactions to your messages are scripted gameplay, not an inference about your real emotional state.
• Manipulative or exploitative use is prohibited.You must not use the Service in a way that targets a person's vulnerabilities (age, disability, social or economic situation) to materially distort their behaviour, in line with Article 5 of the EU AI Act. The Service is intended for the entertainment of consenting adults using it on their own behalf.

3.4 Our role under the EU AI Act and applicability

• We are a deployer, not a GPAI provider. The large-language, image, video, and audio models that power persona replies and Platform-Generated Content are general-purpose AI (GPAI) models supplied by third parties or built from open-weights releases. The Operator deploys, configures, and integrates those models inside the Service; the Operator is not the provider of the underlying GPAI models within the meaning of the AI Act. AI Act questions or complaints should be sent to us at legal@untolds.chat in the first instance, we will route them to the relevant upstream provider where appropriate.
• Phased applicability. The prohibitions in Article 5 of the AI Act have applied since 2 February 2025 and we comply with them as set out in section 6. The transparency obligations in Article 50 apply from 2 August 2026; the disclosures in section 3.3 and in our Privacy Policy are made in compliance with Article 50 and, where their formal application date has not yet been reached, ahead of it on a voluntary basis.
• Not a high-risk system; no right to explanation under Art. 86. The Service is a limited-risk AI system and is not listed under Annex III of the AI Act. The right to obtain an individual explanation of an automated decision under Article 86 of the AI Act applies only to high-risk AI systems and therefore does not apply to the Service. Your GDPR rights, including the right of access under Article 15 and the right to object under Article 21, are unaffected and are described in the Privacy Policy.
• AI literacy (Art. 4). The Operator and any personnel involved in operating the Service have, and maintain, a sufficient level of AI literacy with respect to the AI systems used in the Service, the risks they pose, and the safeguards described in these Terms and in the Privacy Policy.
• Right to complain. Without prejudice to the contact channel above, you may also lodge a complaint with the market-surveillance authority of your EU member state under Article 85 of the AI Act, in addition to any GDPR complaint right you have under Article 77 GDPR.

4. Paid plans, "Sparks", and payments

4.1 What you can pay for

Two real, billable items are available on the Service:

• Subscription plans— paid digital-content plans that unlock features and tiers of the Service for a defined period (typically one month). Each plan also includes a stated allowance of in-game Sparks, credited to your account at the start of the period.
• One-off Sparks bundles— standalone top-ups of in-game Sparks credited to your account on receipt of payment.

Everything else inside the Service that resembles a transaction (in-fiction wallets, tipping flows, in-chat "receipts", etc.) is part of the in-game fiction and is not a real payment.

4.2 Sparks remain in-game tokens

"Sparks" — whether included with a subscription or purchased as a one-off bundle — are in-game tokens, not money. They:

• have no monetary or real-world value;
• cannot be sold, exchanged, transferred, or redeemed for cash, goods, or services outside the Service;
• are not refundable, including any unspent balance;
• may be granted, reduced, reset, withheld, or removed by us at any time, for any reason, including for game-balance, abuse-prevention, or operational reasons;
• do not create any debt, account credit, financial instrument, or stored-value claim against the Operator.

4.3 How payments are processed (NowPayments, crypto)

Paid plans and Sparks bundles are paid in supported cryptocurrencies through our third-party payment processor, NowPayments. We do not accept card payments, do not store payment instruments, and do not operate a stored-value wallet on your behalf. Each payment is a discrete, user-initiated transaction: you send a crypto payment from your own wallet for each subscription period or bundle. There is no standing authorisation, no auto-charging, and no recurring pull from a wallet or card on file. Subscription continuity is at your option: if you do not send a payment for the next period, your subscription simply does not renew and the associated features lapse.

Cryptocurrency transactions are irreversible on the underlying blockchain. Once a payment is confirmed and your account is credited, the transaction cannot be undone by us, by NowPayments, or by you. If you send the wrong amount, send to the wrong network, send after a quoted-price window has expired, or send from an exchange that does not return network deposits, you accept the risk of partial or total loss of that payment. Where we are able to credit a near-miss payment in good faith we will, but we are not obliged to.

Pricing for paid plans and bundles is shown in fiat (typically EUR or USD) inside the Service and converted to the chosen cryptocurrency at the rate quoted by NowPayments at the moment of payment. Network ("gas") fees are not part of the price we charge and are your responsibility.

4.4 Refunds and EU consumer-law right of withdrawal

We do not offer refunds for paid plans, Sparks bundles, or any unspent Sparks balance, except where required by mandatory law.

If you are a consumer resident in the European Union, the Consumer Rights Directive (2011/83/EU) ordinarily gives you a 14-day right of withdrawal for distance contracts. However, paid plans and Sparks bundles are digital content supplied other than on a tangible medium, and you are required to expressly consent and acknowledge the following before each purchase:

• you expressly request that performance of the contract begin immediately, before the end of the 14-day withdrawal period;
• you acknowledge that, by giving that consent, you lose your right of withdrawal under Article 16(m) of Directive 2011/83/EU once performance has begun.

Performance is treated as beginning at the moment your payment is confirmed by NowPayments and the Sparks allowance or subscription features are credited or activated on your account, whichever is earlier. Nothing in this section limits any non-waivable consumer right that applies to you under local mandatory law.

4.5 Cancellation

Because subscriptions are paid one period at a time and there is no standing authorisation, you cancel simply by not sending a payment for the next period. You can also request that we cease to invite further payments at any time by emailing legal@untolds.chat. Closing your account does not entitle you to a refund of any paid period or any unspent Sparks.

5. Account security and acceptable use

• Keep your credentials secret. You are responsible for activity under your account.
• Do not share, sell, or rent your account.
• Do not scrape, crawl, mass-download, or use automated tools against the Service without our prior written permission.
• Do not reverse engineer, decompile, or attempt to derive source code from any part of the Service, except to the extent this restriction is prohibited by applicable law.
• Do not interfere with the Service's operation, attack the infrastructure, or attempt to bypass rate limits, content filters, or safety systems.

6. Prohibited content and conduct

The following are strictly prohibited. Violations result in immediate account termination, deletion of the offending content, and cooperation with law enforcement where appropriate.

• Any sexual content involving minors, including depictions, descriptions, role-play, suggestions, prompts intended to produce such content, or attempts to make a persona behave as a minor in a sexual context. This rule is absolute and has no exceptions. Suspected child sexual abuse material is reported to the relevant authorities, including organisations such as NCMEC where applicable.
• Real, identifiable peopledepicted sexually or intimately without verifiable consent of the person depicted, including non-consensual intimate imagery ("deepfakes") and impersonation of real public or private individuals.
• Bestiality, necrophilia, and content sexualising incest involving minors.
• Content that promotes, glorifies, or instructs terrorism, mass violence, or the production of weapons capable of mass harm.
• Content that promotes self-harm, suicide, eating disorders, or other serious harm.
• Doxxing, stalking, threats, harassment, or hate speech against individuals or protected groups.
• Any attempt to circumvent, "jailbreak", or weaken our safety filters — including prompts designed to elicit any of the above.
• Practices prohibited by Article 5 of the EU AI Act, including subliminal or manipulative techniques that materially distort behaviour and cause harm, exploitation of a person's vulnerabilities (age, disability, socio-economic situation), social scoring, and individual criminal-risk profiling. You must not use the Service to attempt any of these.
• Stripping, tampering with, or hiding the AI-generated provenance markers on outputs of the Service (watermarks, C2PA / content-credential metadata, in-image labels) in order to pass synthetic content off as an authentic recording of a real event or real person. Distributing Service outputs as unmodified real-world media is prohibited.
• Any other use of the Service that is illegal under the laws that apply to you, including the EU AI Act and the Digital Services Act.

We reserve the right, but are not obliged, to review, refuse, edit, block, or remove any content, and to suspend or terminate any account, at our discretion.

7. User-Generated Content (content you submit)

"User-Generated Content" means anything you submit to the Service: chat messages you type, prompts and instructions you write, persona configurations you create, images or files you upload, and feedback you send us. You retain ownership of your User-Generated Content.

You grant the Operator a worldwide, non-exclusive, royalty-free, sublicensable licence to host, store, transmit, process, analyse, moderate, and otherwise use your User-Generated Content solely as needed to operate, secure, and improve the Service, to enforce these Terms, and to comply with our legal obligations. We do not use User-Generated Content to train AI models.

You warrant that you have all rights necessary to submit your User-Generated Content, that it does not infringe any third party's rights, and that it does not violate section 6.

8. Platform-Generated Content (content we produce)

"Platform-Generated Content" means everything the Service itself produces: persona chat replies (text), images, short videos, and audio clips. This content is generated by software running on infrastructure operated by us; it is not authored by you, even when produced in response to your prompts. Platform-Generated Content is clearly distinct from User-Generated Content described in section 7.

All Platform-Generated Content is and remains the property of the Operator. You do not acquire any ownership, copyright, or other intellectual-property right in it by virtue of having requested or received it. Subject to your compliance with these Terms, the Operator grants you a personal, non-exclusive, non-transferable, revocable licence to view and use it for personal, non-commercial purposes.

8.1 Generated text, images, and video

For Platform-Generated text, images, and video, the Operator may use, reproduce, modify, publish, distribute, display, sublicense, and otherwise exploit those outputs for any purpose and without limitation, including for marketing, model training and improvement, dataset curation, public showcase, and commercial use, without any further notice, attribution, consent, or compensation to you.

8.2 Generated audio (sensitive Platform-Generated Content)

Generated audio clips (voice notes and similar) are Platform-Generated Content produced by our text-to-speech pipeline. They are not recordings of your voice: the Service does not record, capture, or process audio from your microphone or device. Audio remains the property of the Operator on the same basis as other Platform-Generated Content, and we may use it internally for any purpose, including model training and improvement of the Service.

Because we treat generated audio as potentially sensitive, we voluntarily restrict ourselves on two points that do not apply to the other categories of Platform-Generated Content:

• we do not disclose generated audio to any third party other than the infrastructure processors who act on our instructions; and
• we delete the audio files associated with your account as part of your user data when your account is deleted, as described in the Privacy Policy.

You further acknowledge that:

• generative models can produce similar or identical outputs for different users; outputs are not unique to you;
• we retain all rights in the underlying models, prompts, pipelines, and Service;
• outputs that depict real, identifiable people, that violate section 6, or that are otherwise unlawful must not be used or distributed.

9. Reporting illegal or harmful content

If you encounter content on the Service that violates section 6, or that you believe is illegal, please report it to legal@untolds.chat. Suspected child sexual abuse material or imminent threats to life are treated with the highest priority. Where required by law, we will refer reports to the competent authorities.

Rightsholders who believe their copyright has been infringed may contact the same address with: identification of the work, identification of the allegedly infringing material on the Service, a statement made in good faith, your contact details, and an electronic or physical signature.

10. Suspension and termination

We may suspend or terminate your access to the Service at any time, with or without notice, if we believe you have violated these Terms, if required by law, or if continued access poses a risk to the Service or to other users. You may close your account at any time. Upon termination, your data is handled in accordance with the Privacy Policy.

11. Disclaimers

To the maximum extent permitted by applicable law, the Service is provided "as is" and "as available", without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, accuracy, non-infringement, or uninterrupted operation. We do not warrant that AI outputs will be accurate, appropriate, or suitable for any purpose. We do not warrant that the Service will be available without interruption or error.

12. Limitation of liability

To the maximum extent permitted by applicable law, the Operator will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, goodwill, or in-game state, arising out of or related to your use of, or inability to use, the Service.

To the maximum extent permitted by applicable law, the Operator's total aggregate liability for all claims arising out of or relating to the Service or these Terms is limited to one hundred euros (€100).

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under the law that applies to you, including non-waivable rights of consumers in the European Union.

13. Indemnification

You agree to defend, indemnify, and hold harmless the Operator from and against any claim, demand, loss, liability, damage, or expense (including reasonable legal fees) arising out of or related to (a) Your Content, (b) your breach of these Terms, or (c) your misuse of the Service.

14. Governing law and venue

These Terms are governed by the laws of the EU member state where the Operator is resident, without regard to conflict-of-laws principles. Any dispute will be brought before the competent courts of that member state. If you are a consumer in the European Union, you keep the protection of any mandatory provisions of the law of your country of residence, and you may also bring proceedings in the courts of your country.

15. Disputes

Before starting any legal proceedings, please contact us at legal@untolds.chat so that we can try to resolve the issue informally.

16. Changes to these Terms

We may update these Terms from time to time. When changes are material, we will update the effective date above and, where appropriate, notify you in-app or by email before they take effect. Continued use of the Service after changes take effect means you accept the updated Terms.

17. Miscellaneous

If any provision of these Terms is found unenforceable, the remaining provisions remain in effect. Our failure to enforce a right is not a waiver. You may not assign these Terms; we may assign them in connection with a reorganisation or transfer of the Service. These Terms, together with the Privacy Policy, constitute the entire agreement between you and the Operator regarding the Service.

18. Related policies

These Terms are part of a broader set of legal documents. The full index is available at /legal. Documents that complement these Terms:

• Privacy Policy— what personal data we process and your rights under the GDPR.
• Cookies Notice— what we store in your browser.
• Underage Policy— how we restrict access and respond to suspected underage users.
• Content Removal Policy— how to ask us to remove content.
• Blocked Content Policy— categories that are always blocked.
• DMCA / Copyright Policy— copyright takedown procedure.
• Complaint Policy— how to raise a complaint and external escalation routes.

19. Contact

Questions about these Terms: legal@untolds.chat.